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Frequently Asked Questions
Are you export approved for Australian Seafood?
We are accredited as an Australian Seafood Exporter, shipping into EU, China, SE Asia, US and other countries. We offer multi specie consolidated shipments to customers across the globe. We handle small consignments to AKE shipments. Simply add products to your cart and a freight rate will displayed at check out for your country and shipped to your local port for you to clear/import.
What do I need to create an account?
To sign up, press the “Sign Up” button at the top of the page. You will need to provide your company name, ABN and business address, and other standard user information, such as your email and mobile number. You can apply for 14 and 30 Day Terms during the sign up process
Is there a fee for creating an account on the platform?
There are no fees for creating an account. Sign Up Now- buy the highest quality produce from the Best Seafood Business in Australia
Can I change my account details, such as email address or password, after registration?
Yes, you can edit any of your account details easily through your account settings.
How can I search for specific seafood and meat products on the platform?
Simply type them into the search bars or browse by category for some of Australia's best seafood and meat cuts. There are multiple ways to search for products on Manettas Wholesale.
What payment methods are accepted on the platform?
We accept Credit Cards (Fees Apply) including Visa, Mastercard and American Express. You can also add credit to your account via a Bank Transfer with no fees. Apply for extended 14 and 30 day terms, found in your account section or during the sign up process
Is there a minimum order quantity or value for purchases?
There is no minimum order or value for purchases
How soon can I expect my order to be delivered?
Select and schedule your delivery with our date selector at the checkout. Some product listings even have next day dispatch, which you can see on the listing as you browse.
Are there any discounts or promotions available for bulk orders?
Our weekly wholesale seafood specials and weekly wholesale meat specials are avaible on your home screen once logged in. Log in now to get saving
What should I do if I receive damaged or spoiled products?
We pride ourself on our service delivery and customer relations. Please notify us immediately at info@manettas.com.au. The team will handle the issue from there and work towards a solution .
Can I cancel or modify my order after it has been placed?
If you need to adjust your order, please contact the administration team via info@manettas.com.au
How can I track the status of my order?
You will receive in platform updates on your order and can even see the scan history of your product. Turn on your notifications and customise how you want to be updated - receive text messages and/or emails for delivery updates.